The New Mexico Crisis and Access Line

1-855-NMCRISIS (662-7474)

Support and Resources for Individuals and Families in Crisis

The New Mexico Crisis and Access Line (NMCAL) is a statewide mental and behavioral health crisis line for anyone who resides in the state of New Mexico and is concerned with thoughts of harming themselves or someone else, thoughts of sucide, drug and alcohol concerns, grief, depression, isolation, psychosis, or just needing to talk to someone regarding any emotional, mental, or behavioral health matter. 

NMCAL is a centralized, single telephone number where you can get immediate assistance and resources for mental and behavioral health, or substance use concerns. The call is free, confidential, and answered by professionals 24 hours a day, 7 days a week, 365 days a year. 

You can reach the New Mexico Crisis and Access line at 1-855-NMCRISIS (662-7474). 

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Who Answers the Call?

A variety of over 180 professional mental and behavioral health staff support callers on the New Mexico Crisis and Access Line and are available 24/7/365. Our clinical professionals have a master’s degree or higher. All of our call-takers are backed by a robust supervisory team and clinical oversight. Our call-takers answer for those in need and offer support and solutions to best assist callers.

How It Works

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When you call the New Mexico Crisis and Access Line (NMCAL), a trained professional counselor will assist you with the mental health concerns you are experiencing. You do not have to be in crisis to call us. We are here to assist before someone gets to the point of crisis, during a crisis, and after a crisis has occurred.

NMCAL will answer with a greeting, and you can start the conversation however you want. NMCAL’s  trained professional counselors will talk with you comfortably, calmly, and in a non-judgemental manner using active listening while gathering information, assessing risk throughout the conversation, and using their clinical judgement to determine if a person is in danger. 

You decide how much you want to share. We’re here to listen and to help you de-escalate your situation, create safety plans, remind you of your internal and external supports, offer you information on local resources and services, and engage you with additional assistance when needed.

If you are in danger — or are concerned about someone else that is in potential danger — NMCAL will work to make sure everyone is safe, utilize the least restrictive approach available, help you get through the crisis, and support you in getting connected with the services you need in that moment. 

Your safety and privacy are paramount to us. We are here to hear you.

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