The Peer-to-Peer Warmline is a statewide mental and behavioral health line that offers assistance and an understanding ear from people with lived experience, also known as Peer Support Workers, supporting other New Mexicans who are just wanting someone to talk to who just want someone to talk to about emotional, mental, and behavioral health concerns, substance use concerns, or recovery and resiliency for a successful, sustained recovery process.
Warmline staff work in close coordination with the professional staff on the New Mexico Crisis and Access Line, and provide confidential non-crisis support from specially trained call-takers who have had experience in the past navigating mental health, behavioral health, or substance use concerns.
The Warmline is available to call from 7:00am -11:30pm MT or by text from 6:00pm-11:00pm MT, 7 days a week, 365 days a year. You can reach the New Mexico Peer-to-Peer Warmline at 1-855-4NM-7100 (466-7100)
A variety of professional Peer Support Workers answer the New Mexico Peer-to-Peer Warmline. Peers have a fundamental awareness of the voice of lived experience and cross-cultural issues, and a continuous commitment to helping others in finding and maintaining recovery and building resiliency.
Certified Peer Support Workers (CPSW) are people who are in recovery from their own personal mental health, behavioral health, or substance use concern, trained professionally to support others with mental and behavioral health journeys, and credentialed by the State of New Mexico.
Certified Family and Parent Peer Support Workers (CFPSW) are caregivers who have life experience parenting a child or youth that has a mental health diagnosis, and may also have their own life experiences or challenges, BUT their primary focus & commitment as a CFPSW is to help parents and primary caregivers navigate child-and youth-serving systems for the best interests of a child.
Resource Foster Parents are individuals who have been licensed by the State of New Mexico (currently or previously) and helped a child/youth that is engaged in the foster system of care because they cannot live in their homes or with their families during that time. They use this experience to provide support and help to other Resource Foster Parents to navigate the Foster Care System.
When you call the New Mexico Peer-to-Peer Warmline, a trained professional peer support specialist will assist you with the mental health concerns you are experiencing during non-crisis times.
Warmline staff will answer with a greeting, and you can start the conversation however you want. Trained professional peer supports will talk with you comfortably, calmly, and in a non-judgemental manner using their shared understanding, respect, and active listening while gathering information, assessing risk throughout the conversation, and using their judgement to determine if you may need additional support from our trained professional counselors on the New Mexico Crisis and Access Line.
You decide how much you want to share. We’re here to listen and to help you think about ways you can help yourself (or the person of concern), create safety plans, empowering you to help yourself, reminding you of your internal and external supports, offering you information on local resources and services, and engaging you with additional assistance when needed.
If you are in danger — or are concerned about someone else that is in potential danger — Warmline staff will work with NMCAL clinical counselors to make sure everyone is safe, utilize the least restrictive approach available, help you get through the crisis, and support you in getting connected with the services you need in that moment.
Your safety, recovery, and privacy are paramount to us. We are here to hear you.