Who We Are
The New Mexico Crisis and Access Line (NMCAL)
The New Mexico Crisis and Access Line (NMCAL) is a statewide mental health crisis line for anyone who resides in the State of New Mexico and is concerned with suicidal thoughts, substance use, grief, and other behavioral health issues. It is the result of recommendations from the House Joint Memorial 17 2011 Task Force.
NMCAL is a centralized, single telephone number to get immediate assistance and resources for mental health and substance use issues. The line is free and is answered 24 hours a day, 7 days a week, 365 days a year.
The New Mexico Peer to Peer Warmline
The Peer to Peer Warmline offers assistance and an understanding ear to New Mexicans who are just wanting someone to talk to about mental health, substance use, or recovery. The Warmline is available to call 7:00am-11pm or text 6pm-11pm 7 days a week, 365 days a year.
Working in close coordination with the existing professional resources of NMCAL, the Warmline is an expansion of NMCAL’s professional counselor-staffed crisis line, providing confidential non-crisis support from specially trained specialists who have in the past had their own behavioral health or substance use issues.
ProtoCall Services, Inc.
NMCAL and the Peer to Peer Warmline are operated by ProtoCall Services. ProtoCall Services is the nation’s largest and most trusted provider of behavioral health call center services. Staffed by Masters-level or above mental health professionals and credentialed Peer Support Specialists, ProtoCall responds to crisis and access calls for over 300 organizations nationwide twenty-four hours a day, seven days a week.
ProtoCall is accredited by both CARF (Crisis and Information Call Center) and the American Association of Suicidology; and is a member of the New Mexico Behavioral Health Providers Association (NMBHPA).