If you are having a life threatening emergency, call 911 immediately.
If you are having a life threatening emergency, call 911 immediately.
The Warmline is a free, confidential parenting resource for families across New Mexico. Whether you’re a biological parent, foster or resource parent, or kinship caregiver, the Warmline connects you to trained peers with real-life experience who understand the challenges of raising children. You’ll receive guidance, emotional support, and practical solutions to everyday parenting issues—without judgment or fear.
Raising children isn’t easy, and you don’t have to figure it out alone. When you call the Warmline, you’ll speak to someone who gets it—because they’ve been there too.
The Warmline is a free, confidential parenting resource for families across New Mexico. Whether you’re a biological parent, foster or resource parent, or kinship caregiver, the Warmline connects you to trained peers with real-life experience who understand the challenges of raising children. You’ll receive guidance, emotional support, and practical solutions to everyday parenting issues—without judgment or fear.
Raising children isn’t easy, and you don’t have to figure it out alone. When you call the Warmline, you’ll speak to someone who gets it—because they’ve been there too.
A peer is someone who has firsthand experience with the challenges of parenting and caregiving. Our trained peers have walked similar paths—whether raising biological children, fostering, or stepping in as kinship caregivers.
When you call the Warmline, you’ll connect with someone who understands the emotional, mental, and practical sides of caregiving. Peers are not counselors—they’re real people offering lived experience, compassion, and practical advice to help you feel supported and confident.
Our peers provide:
It’s always the right time to call the Warmline. Whether you’re having a tough day or just need to talk, the Warmline is a safe space to connect with someone who understands.
You might want to call the Warmline if:
Sometimes, just talking about it makes all the difference. A quick call to the Warmline can provide guidance, and help you feel more confident, and supported.
Foster and resource parents face unique challenges—and the Warmline is here to help you navigate them. Whether you’re supporting a child through trauma, managing the demands of being a foster or resource parent, or just need parental support, the Warmline offers a safe, free, and judgment-free space to talk through it all.
When you call, trained peers with lived experience will listen, offer practical support, and connect you to real resources. You don’t have to manage the stress alone.
Foster and Resource Parents
Parenting is rewarding—but it’s also exhausting, emotional, and unpredictable. Whether you’re navigating toddler tantrums, teenage pushback, or just trying to hold it all together, the Warmline is a free, confidential space for all parents to breathe, reflect, and feel supported.
You don’t have to have it all figured out. When you call the Warmline, you’ll connect with a trained peer who’s been there—another parent who gets it and can offer understanding, encouragement, and practical tools to help you feel more confident.
Biological Parents Can Call About:
Connecting to resources like mental health support, child development help, or local programs
When you step in to care for a relative’s child, you’re doing something deeply meaningful—but it can also feel overwhelming, complicated, and lonely at times. The Warmline is here for kinship caregivers with free, confidential support from people who understand the unique challenges of raising a loved one’s child.
Whether you’re adjusting to a new role, dealing with legal or school-related stress, or simply feeling exhausted, the Warmline offers a safe space to talk, get advice, and feel supported—without judgment.
Kinship Families Can Call About:
Q: Is the Warmline really free?
A: Yes! The Warmline is a free resource available to all New Mexico families. There’s no cost to call, and it’s completely confidential.
Q: Will I be judged if I call?
A: No. The Warmline is a judgment-free space. Our peers are here to listen and support—not criticize.
Q: How long does a typical call last?
A: Calls typically last around 15–30 minutes, but you can take as much time as you need.
Q: What kinds of issues can I call about?
A: Anything related to parenting! From handling behavioral issues and school stress to managing burnout and finding resources—if it’s affecting your family, we’re here to talk about it
24 hours a day, 7 days a week, 365 days a year
1-855-NMCRISIS (662-7474)
TTY 1-855-227-5485
711 for relay (hearing & speech impaired)
Call 7:00am – 11:30pm or text 6pm – 11pm every day
1-855-4NM-7100 (466-7100)
711 for relay (hearing & speech impaired)
Anyone. Any struggle. Anytime.
Call or text 988.
PRIVACY POLICY | WARMLINE TERMS OF SERVICE
© 2025-2030 NM Crisis & Access Line. All rights reserved.
English 
Spanish