The New Mexico Healthcare Worker and First Responder Support Line
Emotional Support for Healthcare Workers and First Responders
The State of New Mexico has launched a support line specifically tailored for healthcare workers and first responders.
The line is available 24/7 to support those on the front lines of the state’s pandemic response and connect them to a professional counselor.
Reasons to call might include:
- Facing challenges at work or home due to the COVID-19 pandemic
- Feeling stress, fear, anxiety, sadness, or depression about the essential work you are doing to support people
- The emotional impact of isolation due to physical distancing
- Need to talk to someone about experiences you are feeling, seeing, and hearing about when you deliver services yourself
- Grieving the loss of family, friends, clients/patients
- Worried about being overextended (or having a lack of access to) social supports for yourself or others
- Experiencing a lack of access to care for yourself
- Just feeling overwhelmed
You can also call to talk about how to help a friend, colleague, or family member that you are concerned about.
You can reach the New Mexico Healthcare Worker and First Responder Support Line at 1-855-507-5509.
Who Answers the Call?
The New Mexico Healthcare Worker and First Responder Support line is answered by professional mental and behavioral health staff with specialized training in psychological first aid who will offer support and solutions to you. Our clinical professionals have a master’s degree or higher, and all of our call takers are backed by a robust supervisory team and clinical oversight.
How It Works
A professional call-taker will answer with a greeting, and you can start the conversation however you want. Counselors will talk with you comfortably, calmly, and in a non-judgemental manner using active listening while gathering information, assessing risk throughout the conversation, and using their clinical judgement to determine if a person is in danger.
You decide how much you want to share. We’re here to listen and to help you de-escalate your situation, create safety plans, remind you of your internal and external supports, offer you information on local resources and services, and engage you with additional assistance when needed.
If you are in danger — or are concerned about someone else that is in potential danger — our clinical counselors will work to make sure everyone is safe, utilize the least restrictive approach available, help you get through the crisis, and support you in getting connected with the services you need in that moment.
Your safety and privacy are paramount to us. We are here to hear you.