The New Mexico Healthcare Worker and First Responder Support Line
Emotional Support for Healthcare Workers and First Responders
The State of New Mexico has launched a support line specifically tailored for healthcare workers and first responders.
The line is available 24/7 to provide professional mental, emotional, and behavioral health support to those on the front lines providing healthcare services as well as those engaging in public safety measures.
Reasons to call might include:
- Facing challenges at work or home
- Feeling stress, fear, anxiety, sadness, or depression about the essential work you are doing to support people
- The emotional impact of the work you do to help others
- Need to talk to someone about your feelings and the emotional, mental, and behavioral responses you experience as a result of what you see and hear about when you deliver services to others
- Grieving the loss of co-workers, clients/patients, community members, family, and/or friends
- Worried about being overextended, or having a lack of access to social or emotional supports
- Experiencing a lack of access to care for yourself
- Just feeling overwhelmed
- Or, wanting to talk about how to help a friend, colleague, or someone else that you are concerned about
You can reach the New Mexico Healthcare Worker and First Responder Support Line at 1-855-507-5509.
Who Answers the Call?
The New Mexico Healthcare Worker and First Responder Support line is answered by professional mental and behavioral health staff with specialized training in psychological first aid who will offer support and solutions to healthcare workers and first responders. Our clinical professionals have a master’s degree or higher, and all of our call takers are backed by a robust supervisory team and clinical oversight.
How It Works
This line has been created specifically with the professional mental health support resources that a healthcare worker (physical health, social health, mental health, or behavioral health) and a first responder (firefighter, law enforcement officer, paramedic, emergency medical technician, dispatchers, military, national guard/reserves, public health officials, or any other individual, whether compensated or not, who in the course of their professional duties, responds to fire, medical, hazardous material, pandemics, or other similar emergencies) might need.
When you call a professional call-taker will answer with a greeting, and you can start the conversation however you want. Counselors will talk with you comfortably, calmly, and in a non-judgemental manner using active listening while gathering information, assessing risk throughout the conversation, and using their clinical judgement to determine if a person is in danger.
You decide how much you want to share. We’re here to listen and to help you de-escalate your situation, create safety plans, remind you of your internal and external supports, offer you information on local resources and services, and engage you with additional assistance when needed.
If you are in danger — or are concerned about someone else that is in potential danger — our counselors will work to make sure everyone is safe, utilize the least restrictive approach available, help you get through the crisis, and support you in getting connected with the services you need in that moment.
Your safety and privacy are paramount to us. We are here to hear you and support you when you need to talk.