The clinical professionals who answer calls for New Mexico Crisis and Access Line have earned one of the following Masters Level or higher degrees: MA, MS, MSW, PsyD, or PhD in the behavioral health field. The degree program must include a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE. Additionally, clinicians must have achieved licensure or they are currently on a supervised path to licensure.
Peer Support Specialists provide recovery and support services to individuals who call and text the New Mexico Peer to Peer Warmline, make referrals to services in the community, and engage the New Mexico Crisis and Access Line Counselors when a caller may be experiencing a crisis situation. Peer Support Specialists have a fundamental awareness of the voice of lived experience and cross-cultural issues, as well as continue a commitment to their own personal recovery and resiliency.